Scope of Policy
Collection of Customer Information
The primary reason SES collects and maintains Customer Information is to provide services to our customers. We do not collect personal Customer Information from you unless you voluntarily provide it to us. As explained below, information collected by SES falls into two general categories: (1) Customer Information voluntarily supplied, and (2) information gathered as a result of automatic data collection technologies on our Website.
Voluntarily Provided Customer Information
You may choose to provide Customer Information directly to SES by a number of means, including by filling out various forms or contacting us through the Website. If you do not want to provide Customer Information to us, you may take advantage of the publicly available content on the Website, however, the automatic data collection technologies may still collect the information described below.
Automatic Data Collection Technologies
As you navigate through and interact with our Website, we may use automatic data collection technologies to collect information about your equipment, browsing actions and patterns to operate the Website effectively and improve our services. The technologies we use for automatic data collection may include cookies (small data files stored on your computer by your web browser upon visiting a website or placed on your smartphone or device), web beacons (small files that provide SES with Website statistics such as how many people have visited a particular web page) and similar technologies. When you access the Website, SES’ web servers automatically record certain data, including but not limited to your Internet service provider, IP address (which may identify your general geographic location or company), domain name, browser type, device type, device ID, operating system and the times and dates of your visits to our Website. Cookies are important for the proper functioning of websites and enable SES’ systems to collect statistics to optimize the functionality of the Website. You may set your browser to block all cookies, including SES’, but we recommend that you leave cookies turned on to take full advantage of the Website's features.
Use and Disclosure of Customer Information
Retention and Destruction of Customer Information
Subject to limits imposed by applicable law, SES retains Customer Information as long as we believe such information is required to provide you with services or will be useful to fill a business or law enforcement need. SES reserves the right to remove Customer Information from its records at any time.
The security of your Customer Information is important to us. We have implemented and continue to maintain reasonable administrative, electronic and procedural safeguards designed to protect Customer Information from accidental loss and from unauthorized access, use, alteration and disclosure. Although SES believes these procedures are adequate, no method of storing or transmitting information over the Internet, including email communications, is completely secure. Accordingly, SES cannot guarantee the security of your personal information transmitted to our Website and transmission of Customer Information is at your own risk. If you do not want SES to know any particular Customer Information, do not include it in anything submitted to the Website.
The safety and security of your Customer Information also depends on you. In using certain services offered on our Website, you may be assigned a user ID and may choose a password. You are solely responsible for maintaining the confidentiality of your user ID and password, and are responsible for all activities that occur under your user ID and password. We suggest that you do not share your password with anyone. You agree to immediately notify SES of any unauthorized use of your user ID, password or Customer Information, or any other breach of security regarding the Website of which you are aware. SES will not be liable for any loss arising from your failure to comply with these security requirements and you agree to hold SES harmless from any and all losses that arise from any such failure to comply.
SES enables you to opt out of marketing communications by using the "unsubscribe" link included in such emails.
Compliance with Laws
SES will comply with applicable federal and state laws regarding its collection and use of your Customer Information and will limit any disclosures accordingly.
We believe in the importance of protecting children's privacy online. Our Website is not intended for use by children under 13 years of age. SES does not knowingly collect nor do we desire to collect personal information from children under the age of 13. If you believe that we may have received personal information from a child under 13 without verification of parental consent, please notify us so that we may immediately delete that information. For more information about the Children's Online Privacy Protection Act, visit the FTC's web site at www.ftc.gov.
For California Residents
We do not share Customer Information with third parties for their direct marketing purposes.
c/o Southwest Energy Solutions
PO Box 711
Tucson, AZ 85702-0711