> Meter Reading History:
 
Tucson Electric Power Company (TEP):
TEP, a sister company, in an effort to restructure the core operations of TEP put the Meter Reading Operations out for bid. TEP required a company that could provide the following:

• Provide the same cost or lower the costs of per meter read
• Provide or surpass the level of quality Meter Reading Service
• Provide or surpass the level of direct customer contact.
• Provide or Surpass the high level of employee moral
• Provide or Surpass the relationship with the IBEW 1116

Southwest Energy Solutions (SES), The Beginning
SES jumped at the opportunity to be the provider for the meter-reading services. SES carefully listened to the TEP needs and came up with a meter reading solution package that matched the TEP requirements. Because we listened to their needs we earned the meter reading contract. Since, SES has successfully delivered on its meter-reading package by:

• Providing a lower per cost per read then the contract amount
• Continued commitment to reviews expenses monthly to lower costs
• Reading more meters per meter reader
• Exceeding the standard error accuracy of .0495 to an all time low of .02 error rate, thus creating further saving on re-reads.
• 20% Increase in membership for the IBEW 1116 union
• Continued commitment to closely work with the IBEW 1116
• Improved employee moral by offering a competitive wage and benefit package as well as bonus incentives.
• Continued commitment to restructure the meter reading department to meet the demands of a growing territory